Shipping policy

Delivery Arrangements for Jostabra Orders
Orders placed through jostabra.com are prepared and shipped according to the delivery options available for the customer's destination.
Order Preparation
Orders are generally processed within 1–3 business days after successful payment processing. Weekends and applicable public holidays are excluded from this period.
Processing time refers to the preparation of an order before dispatch and is separate from the estimated shipping transit period.
Standard Shipping
Standard Shipping costs $5.99 for orders that do not qualify for free delivery.
The estimated Standard Shipping transit period is 15–20 days after dispatch.
Express Shipping
Express Shipping is available for $15.99 where this option is offered during checkout.
Estimated Express Shipping transit times depend on the destination and available shipping arrangements.
Free Standard Shipping
Orders with a merchandise subtotal of $39.99 or more before taxes qualify for free Standard Shipping where available.
The qualifying amount excludes taxes and shipping charges. Free Standard Shipping does not apply to Express Shipping.
Delivery Estimates and Tracking
Tracking information may be provided after dispatch where available.
Delivery periods are estimates rather than guaranteed arrival dates. Transportation schedules, customs procedures, public holidays, weather conditions, and other circumstances may affect delivery.
Shipping Destinations and Additional Charges
Available destinations and delivery methods are determined by the options presented during checkout.
International shipments may be subject to import duties, taxes, or other charges assessed by destination authorities. Unless otherwise stated during checkout or required by law, such charges may be the recipient's responsibility.
Delivery Information
Customers should provide a complete and accurate shipping address when placing an order.
Incorrect or incomplete information may cause delays or unsuccessful delivery attempts. Additional charges may apply where a customer-provided address error requires reshipment, subject to applicable law.
Address corrections should be requested promptly, although changes cannot be guaranteed after processing or dispatch.
Assistance With Shipments
If a parcel is significantly delayed, lost, damaged, or incorrectly delivered, please contact service@jostabra.com with your order number and available tracking information.
We will review the circumstances and advise on the appropriate next steps.
Website: https://jostabra.com
Email: service@jostabra.com