Service policy

Conditions for Purchasing and Using Our Website
This Service policy describes the conditions that apply when customers browse jostabra.com or purchase products from Jostabra.
Customer Eligibility and Website Conduct
Customers placing orders must have the legal capacity to enter into the relevant purchase transaction and should provide accurate information during checkout.
The website must not be used for fraudulent transactions, unlawful activities, unauthorized system access, or interference with website operations.
Where justified, we may take proportionate measures to address material misuse, including restricting relevant access or cancelling affected transactions.
Product Listings and Specifications
Product pages may contain descriptions, photographs, dimensions, materials, prices, and available options. We aim to provide reasonably accurate information, although occasional errors or updates may occur.
Customers should review product specifications before purchasing, particularly where measurements, capacity, materials, assembly requirements, or compatibility are important.
Product appearance may vary slightly because of photography, lighting, or screen settings. This does not remove rights concerning materially misdescribed products.
Order Submission and Acceptance
Submitting an order or completing payment does not automatically guarantee final acceptance or fulfillment.
Orders may be reviewed for payment verification, availability, and other legitimate processing requirements.
If an order cannot be fulfilled, Jostabra may cancel the affected transaction and refund any applicable payment through the original payment method.
Pricing and Availability
Product prices and availability may change.
If a material pricing or listing error affects an order, we may contact the customer to explain the situation and determine the appropriate next steps.
Any cancellation or refund will be handled in accordance with applicable law.
Responsible Product Use
Household merchandise should be used in accordance with its intended purpose and any applicable instructions.
Customers should review relevant care, safety, assembly, and compatibility information where provided.
These responsibilities do not exclude legal remedies for defective, unsafe, incorrect, or materially misdescribed products.
Website Content and Availability
Text, photographs, graphics, and other website materials may be protected by intellectual property rights belonging to Jostabra or relevant third parties.
Unauthorized commercial reproduction or distribution of protected content is prohibited.
Website functions may occasionally be interrupted by maintenance, technical issues, or external service disruptions.
Any limitation of liability applies only to the extent permitted by applicable law.
Shipping, Returns, and Customer Assistance
Shipping charges and delivery estimates are explained in our Shipping policy. Return eligibility and refund procedures are described in our Refund policy.
Additional post-purchase assistance is available under our After-sales-policy.
Applicable Law and Policy Changes
These terms are intended to be governed by the laws of the United Kingdom, subject to mandatory consumer protection laws and other applicable legal requirements that cannot be excluded.
We may update these terms when our services, operations, or legal requirements change. Updated terms will be published on jostabra.com.
Changes will not automatically remove rights arising from existing transactions where applicable law does not permit such changes.
For questions about these terms, email service@jostabra.com.